Refund and Cancellation Policy
Effective date: March 2023
This policy explains when you can cancel a project and how refunds work for services bought from LearnAppDev. Please read it together with our Terms of Service and Pricing and Payment Policy.
1. Cancelling before work starts
If you cancel within 7 days of your first payment and before we start work on your project, we refund the full amount you paid, minus any third-party costs we have already paid for you, such as a domain or an app store fee.
2. Cancelling after work has started
We work in milestones, such as design, development, testing and launch.
- Payments for milestones that are finished or in progress are not refundable, because the work has been done.
- If you have paid in advance for milestones we have not started, we refund that part.
- Once all due payments are made, we hand over the work finished until the cancellation date, such as designs and source code.
3. If we cannot deliver
If we cancel a project, or cannot deliver the scope of your accepted proposal for reasons within our control, we refund the amount paid for the work that was not delivered.
4. Maintenance and support plans
Monthly maintenance plans can be cancelled at any time before the next billing date. The current month is not refunded. Yearly plans are refunded for the unused full months.
5. Costs that cannot be refunded
These costs are paid to other companies and cannot be refunded once purchased:
- domain names and hosting;
- Google Play and Apple developer account fees;
- AI, SMS, WhatsApp and other API usage; and
- paid plugins, themes, fonts, stock images and other licences.
6. How to ask for a refund
Email support@learnappdev.in or message us on WhatsApp with your project ID and the reason. We reply within 3 working days.
7. How refunds are paid
Approved refunds are sent to your original payment method within 7 working days. Your bank or card provider may take a few more days to show the amount in your account. We do not charge any fee for processing a refund.
8. Complaints
If you are not happy with how your request was handled, contact our grievance officer using the details in our Privacy Policy. Please talk to us before raising a chargeback with your bank, so we can solve the problem quickly.